Privacy Policy

1. Introduction

FreshStreamHub ("we," "our," or "us") is dedicated to maintaining your privacy. This Privacy Policy clarifies how your data is gathered, utilized, disclosed, and protected when you access our site freshstreamhub.sbs or employ our yacht charter services.

Your utilization of our services signifies your agreement to the practices detailed in this document. This policy is in line with pertinent privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We gather personal data that you willingly submit to us when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Enroll for our newsletter
• Complete forms on our site
• Engage in surveys or promotional events

Such information may contain:

• Your name and communication details (email, telephone, address)
• Payment details (securely processed by third-party entities)
• Preferences and specifics regarding your charter
• Contacts for emergencies
• Any dietary preferences or health information you provide

2.2 Automatically Collected Information

Automatic data collection occurs when our website is visited, capturing certain details regarding your device and how you use the site:

• IP address and geographical data
• Browser type and its version
• Pages viewed and duration of site visit
• Source websites
• Details about your device (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

To improve your experience on our site, we utilize cookies and similar technologies. These tools allow us to:

• Store your preferences
• Assess site usage and performance
• Deliver personalized content
• Advance our offerings

You may manage your preferences for cookies through your web browser settings or our cookie consent pop-up.

3. How We Use Your Information

We employ the collected data for various purposes:

• Service Provision: To facilitate yacht charter services, handle reservations, and communicate regarding your bookings
• Customer Service: To address your questions and offer support
• Transaction Processing: To process your payments and oversee billing
• Safety and Security: To ensure operational safety and prevent fraud
• Promotion: To provide you with marketing material and updates (with your consent)
• Website Optimization: To evaluate usage trends and enhance website features
• Adherence to Law: To conform to legal and regulatory requirements

4. Information Sharing and Disclosure

Your personal data is not sold, traded, or leased to external parties. However, we might share your information under these conditions:

4.1 Service Providers

Third-party service vendors who support us in areas such as processing payments; site hosting and maintenance; email correspondence; analytics and performance insights; and customer service might have access to certain information.

4.2 Legal Obligations

In response to legal processes, court summons, emergencies, or to scrutinize potential deceit or illicit actions, we could disclose your data.

4.3 Corporate Changes

If our company goes through a merger, acquisition, or asset sale, your data may be part of the transferred assets.

5. Data Security

To secure your personal data against unauthorized infiltration, alterations, leaking, or obliteration, we implement suitable technical and administrative precautions, such as encrypting, the use of secure servers, controlling access, steady assessments, and staff training.

Nonetheless, we must acknowledge that no internet-based transmission or electronic database can be guaranteed to be fully secure.

6. Data Retention

We retain your personal information strictly for the time necessary to realize the objectives for which it was gathered or as dictated by law. Common retention spans include:

• Charter bookings: 7 years (due to tax and legal reasons)
• Marketing engagements: up until you opt-out or request deletion
• Web analytics: 26 months
• Customer interactions: 3 years following the latest engagement

7. Your Rights and Choices

Your rights encompass access, alteration, elimination (in accordance with law), portability, opting out of marketing, and managing cookies. To enact these rights, get in touch with us through the details below.

8. Third-Party Services

8.1 Google Analytics

Google Analytics is employed for website traffic analysis. The Google Analytics Opt-out Browser Add-on is available for those who choose to opt out.

8.2 Social Media Networks

Our website may redirect to social media platforms that have their privacy directives.

8.3 Payment Processors

Transactions are managed through PCI DSS-certified third-party processors.

9. International Data Transfers

Your data may be transferred to and processed in nations outside of Germany. We enforce appropriate safeguards in line with prevailing privacy laws.

10. Children’s Privacy

Children under the age of 13 are not the target audience for our services, and we do not intentionally gather their information. Contact us promptly if you think a child has supplied us with their data.

11. Changes to This Privacy Policy

We may amend this Privacy Policy to reflect new procedures or legal imperatives. Notifications of updates will be made by posting the revised policy, emailing registered users, or presenting a notification on our site. Continuation of service use after the effective date denotes consent to the changes.

12. Contact Information

For inquiries regarding this Privacy Policy or our data handling practices, please communicate with us:

13. Compliance with Google Ads User Consent Policy

We adhere to the user consent policies of Google Ads. Your choices regarding cookies and tracking can be altered at any time through our cookie configurations.